We use cookies to ensure our site functions properly and to store limited information about your usage. You may give or withdraw consent at any time. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Non-Emergency Patient Transport Service (NEPTS) survey
Share Non-Emergency Patient Transport Service (NEPTS) survey on FacebookShare Non-Emergency Patient Transport Service (NEPTS) survey on TwitterShare Non-Emergency Patient Transport Service (NEPTS) survey on LinkedinEmail Non-Emergency Patient Transport Service (NEPTS) survey link
Non-Emergency Patient Transport Service (NEPTS) survey
The non-emergency Patient Transport service is a free transport service for people who find it difficult to get to medical appointments on their own and have certain medical conditions or circumstances. This is not for appointments with your local GP or doctor, your dentist or your opticians, which is what we usually call primary care. This support is for when you have been referred by someone for tests or treatment, which is often in a hospital or another care setting.
There are new eligibility criteria on the non-emergency Patient Transport service which began on 1 April 2025 in West Yorkshire. The changes in the eligibility criteria mean that some people in West Yorkshire may no longer be able to use the non-emergency patient transport service.
As a result of this change, we want to hear from people about how they travel to appointments, including people who have used the free transport service. By doing so, we hope to understand more about people's preferences and experiences of transportation to appointments so we can look to develop and improve what is offered.
By sharing your feedback and experiences, it will help make sure your voice is helping shape how we deliver services for the right people, in the right ways.
If you need any help filling in this survey, or would like it in an alternative format, please call 01924 317 659 or email: wyicb-wak.wrhreception@nhs.net
Non-Emergency Patient Transport Service (NEPTS) survey
The non-emergency Patient Transport service is a free transport service for people who find it difficult to get to medical appointments on their own and have certain medical conditions or circumstances. This is not for appointments with your local GP or doctor, your dentist or your opticians, which is what we usually call primary care. This support is for when you have been referred by someone for tests or treatment, which is often in a hospital or another care setting.
There are new eligibility criteria on the non-emergency Patient Transport service which began on 1 April 2025 in West Yorkshire. The changes in the eligibility criteria mean that some people in West Yorkshire may no longer be able to use the non-emergency patient transport service.
As a result of this change, we want to hear from people about how they travel to appointments, including people who have used the free transport service. By doing so, we hope to understand more about people's preferences and experiences of transportation to appointments so we can look to develop and improve what is offered.
By sharing your feedback and experiences, it will help make sure your voice is helping shape how we deliver services for the right people, in the right ways.
If you need any help filling in this survey, or would like it in an alternative format, please call 01924 317 659 or email: wyicb-wak.wrhreception@nhs.net